As an aged care service, My Delta Care is bound to collect a range of personal information according to the Aged Care Act 1997. The organisation is also bound by the Australian Privacy Principles within the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which amends the Privacy Act 1988 and the Victorian Health Records Act 2001. Both these acts set out the requirements for ensuring systems and processes are in place to appropriately manage personal information.
What personal information do we collect?
Personal details such as;
Health information including;
Sensitive information such as;
Please note you have a right not to provide sensitive information if you do not wish to.
How we collect and hold information?
Purposes for which we collect, hold, use and disclose personal/health information?
How can you access and or correct your information?
The POSITION has been delegated as the Privacy Officer for the organisation to assist you with your right to access or correct your personal information held by the organisation. If you have any questions or would like to access or correct information that you believe is incorrect please write or speak to the Privacy Officer. The Privacy Officer will inform you of any documentation requirements associated with your request and promptly deal with your request as soon as practicable and within 30 days.
How to make a complaint?
If you are dissatisfied with the response and or the handling of your complaint you may contact the following: